Call Recording & Tracking

Using call recording and tracking in your business can provide valuable insights into your customer interactions and help improve your sales process. By analyzing call data, you can identify areas of improvement, track the success of your sales team, and ultimately increase your conversion rates. Additionally, call recording can serve as a valuable tool for training new team members and ensuring quality control in customer interactions.

Feature Key Points:

  • Track and view call reporting with our phone system

  • Monitor the number of answered, missed, and voicemail calls, and average call duration

  • Customize call recording settings through account settings - phone numbers

  • Enable whisper messages to hear call details before connecting with the contact

Feature Benefits:

  • Improve your phone and sales training with real-time call tracking

  • Save time and eliminate manual work with automatic call logging

  • Enhance customer service by recording calls for quality assurance

  • Follow up with missed calls using the missed call text back feature

  • Access a detailed log of all call information, including user, phone number, and duration

Last Updated July 2023